Call Center Software and Call Logging Software for Call Center Operations

With OAISYS desktop client software, call centers can be more efficient and effective at their work. OAISYS has designed call center software desktop tools to enhance the way your call center communicates by utilizing Computer Telephony integration with back office software applications.

OAISYS Net Phone, call center software, leverages the power of the computer and telephone to bring one superior software tool to the desktop. Net Phone call center software manages incoming and outgoing call center calling functions and synchronizes with a company's call center operations, CRM, or call center software.

Unlike email and faxes, hard copies of phone conversations are not available, until now. OAISYS Auto Call Record provides permanent digital recording with Call Logging Software. The Call Logging Software records and logs phone calls by recording conversations for use in call center training, call center evaluation, call center monitoring, and liability situations.

OAISYS Chat software provides call centers a simple means to communicate silently with others. Unlike email, Chat's instant message appears automatically on the recipient's computer for immediate response. Remote call center employees can utilize the Chat software through a wide area network (WAN) or the Internet.

The OAISYS Group DSS is call center software with an interface using icons to display the status of each call station such as busy, idle, ringing and do-not-disturb. This software allows each call center user to quickly see the current status of a supervisor's, coworker's, or call center team member's extension. Group DSS software also provides call centers with improved call control, speed-dialing, group pickup features and a chat interface.