Call Center Management and Call Center Monitoring
TASKE ACD Toolbox - Call Center Management Tools
TASKE ACD Toolbox is a flexible call center management and monitoring solution featuring real-time
ACD call center monitoring, comprehensive historical reporting, and advanced forecasting applications.
Thousands of call centers around the world rely on ACD Toolbox. Call center management allows monitoring of agents and assets to meet call center service levels. This call center monitoring provides Call Center Management with vital call center monitoring information. Call center management and supervisors can rely on call center monitoring of call center operations from home or on the road using the IP browser interface. Agents can use call center monitoring at their desktop PC to monitor and manage current call center conditions.
The OAISYS Net Phone has been integrated with the ACD Toolbox - call center management tools - allowing supervisors to initiate call center monitoring, recording, barge in on ACD calls, and log agents out of an ACD queue.
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