Digital Voice Recorders Digital Audio Recording Customer Interactive Customer Call Routing Call Center Operations Customer Call Center Customer Multimedia Voice Over IP Dictation & Transcription Digital Video Surveillance Intrusion Detection Business Telephone Systems Digital recording and Call Logging Customer Call Center Eventide Interaction Quality TLR Logging Recorder Mercom Digital Public Audio Log Business Enabled Business Endpoints Business Axxess Voip Axxess Olympus VXP Lite Voice Exchange Platform Talk Station Workgroup Lanier Cquence Medical Transcription Crescendo Voice Writer Voice Recognition Systems Transcription
 
 
 
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Interaction Quality

Mercom’s Call-Taker or Agent evaluation and reporting solution hits the target for balancing design requirements and user interface. Interaction Quality (IQ) provides web based architecture to meet the demands of integrated network services across the company or enterprise. 02

IQ is powerful and scalable so that Users can start small and build up as requirements increase without sacrificing features or functions. IQ is integrated with the Mercom Audiolog digital recording platform in order to leverage Audiolog’s CTI capabilities for a rich user environment.

  • Advanced web technologies: Microsoft.NET and Active Server Pages
  • Unified Control via Internet Explorer Browser
  • Easy to design and deploy custom evaluation templates
  • Standard and customized reporting
  • Rich knowledge base for trend evaluation