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 Digital Recording Software
Mercom Systems has announced the release of its New Technology for the digital voice recorder environment. No other recording company can match the versatility, reliability and ease of use on the digital voice recorder like Mercom Digital Voice Recorders can.
Mercom digital voice recording platforms are capable of integrating with every major business telephone system for digital voice and data records. Integration takes your digital recording environment to whole new level of user productivity.
Mercom has developed different client user interfaces in order to meet the demands of call centers, security systems, public safety, securities trading, commerce and many other organizations. Mercom digital voice recorders can capture voice and screen information in order to playback the entire customer interaction.
Here are some of the new digital voice recorder features available to Mercom users:
- New compression options
- Fax recording and playback
- Expanded, 240 Channel recorder/monitor module
- Voltage sensing start/stop
- Contact closure input
- Simultaneous multi-channel monitoring
- Balanced-level beep-tone generation on the card
- Hot-swap hard drives
- Enhanced reporting
- Alarm messaging now sent via SNMP
- New Concerto predictive dialer integration
- CTI controlled service observe
- Book marking of audio content
- Read status flags on the recording with audit trail
- D-Channel start/stop
- And much more digital recorder features...
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