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Mercom
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Audiolog is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as
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a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records customer interactions on PBX, ACD, and CTI systems, using advanced technology developed by Mercom's in-house engineering to ensure compatibility and ease-of-use.
We offer features such as:
- Scheduled Recording
- Screen Recording
- Full-Time Recording
- CTI Data Capture
- Fax Recording
- Record On Demand as well as custom integrations!
New Software for Agent/Call Taker Evaluation
Mercom once again provides an industry-leading state-of-the art solution for monitoring and evaluating the quality of customer interactions with your Agents/Call Takers.
Mercom Interaction Quality succeeds in providing a robust but simple-to-use browser-based format.
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