Call Center Recording, Monitoring and Logging Recorders

The enhancement of digital logging recorder features, and audio logging software and monitoring functions, has increased tremendously over the past few years. Now, digital recording, monitoring and logging software platforms can integrate recorders with all common types of business telephone systems, back office databases, call centers, trunked radio and public safety dispatch systems.

Travis Voice and Data servicing Oklahoma, Texas, and Kansas realizes that one size does not necessarily fit all, and provides the flexibility and know how to implement cost-effective recording, monitoring and logging solutions for single site agencies, as well as integrated solutions for multiple site agencies or large combined-agency dispatch facilities and call centers.

Digital Recorders Oklahoma

Our line-up, including recorders, provides flexible call recording, monitoring, logging, evaluation, and archive solutions designed to facilitate compliance, reduce risk, increase process efficiencies, and enhance customer service call centers aimed for service in Oklahoma, Texas and Kansas. This allows us to help call centers optimize quality of service and improve operational effectiveness with powerful functionality, including:

• Highly reliable full-time, scheduled, criteria-driven, and on-demand recording, monitoring and logging. The solution captures interactions and data from PBX, ACD, predictive dialer, trunked radio, 9-1-1, CAD, PC screen data and CTI systems and recorders.
• VoIP ready. Multiple PBX integrations with multiple VoIP vendors are ready for fast implementation of communication recorders using current technology.
• Rapid access to customer recordings/loggings via a Web browser. You can search for calls or recordings by date, time, duration, channel, agent, caller ID, ANI, ALI, Incident ID, call type, DNIS, call index number, CTI private data, campaign, and more.
• Work force management solutions that take the guess work out of scheduling your agents for peak periods in your call center.
• Remote live monitoring, logging and playback recorders. Supervisors and managers can monitor call center activity from their desktop PCs.
• Recorders have flexible storage capabilities. Recordings can be retained for as long as needed using NAS, RAID, SAN, EMC Center and more!
• Screen recording capability. Recorders capture multiple screens at multiple workstations. Playback can be synchronized with audio monitoring, recordings, loggings and providing complete review of customer interaction details.
• Quality assurance evaluation solutions. Customizable evaluation monitoring forms, powerful interactive assessment tools, and synchronized audio recordings and screens help increase call centers supervisor’s productivity and enhance agent performance.
• Multi-media and data capture recorders to address emerging Next Generation 9-1- 1 technology.

Call center recording, monitoring, logging and quality assurance packages and recorders do not have to be an expensive endeavor. If you have a call center in Oklahoma, Texas or Kansas, let us design a cost effective solution that addresses your needs with recording, monitoring and logging recorders, with a focus on quality, optimization and growth.

CRM - Customer Relationship Management

It used to be known as taking care of the customer. Now, it has elaborate names like customer interaction, customer contact, and customer relationship management or CRM for short. No matter what you call it, you still need to take care of your customer.

Fortunately, technology has helped us take care of our customers in ways that maintain that personal touch. Reaching new customers and servicing current customers does not mean you have to hire additional personnel. Reaching new customers means working smarter and using Customer Relationship Management / CRM technology to perform tasks that used to require additional employees. That is what Customer Relationship Management / CRM should do – allow your employees to interact with your customers when and how they want to communicate with you. That is great Customer Relationship Management, hence CRM, especially for your call center!

CRM or Customer Relationship Management Options from Travis Voice & Data:

Travis is proud to be a certified systems integrator for OAISYS customer contact, Mitel CRM Systems, and Verint customer interaction systems. Travis can provide assistance with various Customer Relationship Management / CRM applications ranging from recording to quality evaluation, from interactive voice response to sophisticated multimedia contact centers.

Contact Travis to learn more about investing in Customer Relationship Management / CRM technology.