Digital TAP Technology
Tracer digital recording equipment attaches or taps directly to analog or digital telephone lines and eliminates the need for converters, channel banks, or "patches," thereby reducing the overall implementation costs.

Cradle to Grave Digital Audio Recording
Audio is digitally recorded from start to finish, or “cradle to grave,” which means you can listen to what the callers said, even when they are transferred, on hold or leaving voicemail

CTI Enabled
Trace integrates directly with the telephone system, so specific calls can be digitally recorded, or not recorded, based on who is calling and whom they are calling.

Digital Audio Bookmarks
Tracer automatically inserts "bookmarks" in every digital audio recording whenever calls are transferred or put on hold. With digital audio bookmarks, finding specific parts of a call is easy and reduces search time.

Desktop Control
With the optional OAISYS Net Phone, users can have a digital recording status indicator and the ability to start/stop audio recordings, or insert digital audio bookmarks at important points in a call.

Look Back Audio Recording
If all calls are not normally recorded and a Net Phone user presses the digital recording button at any point during a call, Tracer will record the entire conversation, even the part before digital audio recording was initiated.

For further information on pricing, purchase orders, or product specifications, please contact Kelly Carlton at 1-800-743-1797 or info@travisvoice.com and ask about Tracer by Oaisys

The Talkument voice documentation appliance from OAISYS gives businesses control over risks, processes, customer satisfaction and operational costs. Talkument users enjoy the familiarity of an Outlook© style interface to store and organize digital recordings of important business telephone conversations for use in collaborating as well as recalling critical information.

OAISYS' dedicated installation support with training means Talkument can be protecting a business in less than one day. Talkument is a communications appliance built with .NET click-once technology to eliminate conflicts with a company's data infrastructure and enable rapid deployment with secure central management. The great price point means Talkument pays for itself right away. Talkument extends tremendous flexibility and power to individuals using its innovative portable voice document (PVD) technology. The system automatically organizes calls based on personal preferences or on demand as calls are in progress. While calls are captured in their entirety, individuals can only access discrete segments based on security permissions. Individuals highlight key segments and add their notes as they select the voice documents they need to share with others.

Sharing occurs securely as recipients can view, listen to and comment upon voice documents but never download or store them. Users can share just selections of a recording if the rest should remain private.

For further information on pricing, purchase orders, or product specifications, please contact Kelly Carlton at 1-800-743-1797 or info@travisvoice.com and ask about Talkument by Oaisys

Clear2there Functions and Features

Clear2there combines long distance and conference bridge services with a service to digitally record the hearings and decision dictations. A client agency does not need to purchase, lease, house, or maintain any hardware, software, or server associated with conference bridging or digital recording. The Clear2there Appellate Hub includes the following functionality:

Accessibility
The Clear2there [C2T] system is accessible by all hearing receptionists, hearing officers, and Higher authority reviewers from their differing locations [state office, satellite offices, home offices, etc.] via the internet. Access is secure.

High Volume Capabilities
C2T ensures adequate bridging capacity and recording storage for your case volumes, and is scalable to grow as you do.
An individual hearing session can have as few or as many participants as you wish.

• Automatic dialing of telephone numbers for conference participants
• Mute and Un-mute any conference line
• Add and drop participants at any time during the conference
• Provide an audible cue to notify conference host [hearing officer] when any party becomes disconnected, and a visual listing of the name of the party that became disconnected
• Allows international calls at no extra charge
• System redundancy, fault tolerance and disaster recovery features Indexable Recordings
• Allows search for recordings by key index values such as case #, SSN or ID number,
• Conference host [hearing officer] Name, and Hearing Date.

• High quality recording-- clarity, non-distortion
• Allows access, selection and playback of any prior hearing recordings or any earlier portion of the current conference recording during a conference/hearing so that all participants on the telephone call can hear the playback
• Creates automatic bookmarks in the recording to tag noteworthy events such as when participants join or leave the conference call, or a playback of prior recordings starts or stops
• Allows users to enter additional bookmarks from a pick list or identified with their own text tag
• Allows easy retrieval of recordings for downloading. Recordings can be replayed through C2T application of through any media player that plays mp3 format.
• Burn recordings to CD with standard commercial software
• Allows sending copies of hearing recordings as email attachments

Case Notes
Users can append Notes to a case viewable by all other users

Entering Call Back Telephone Numbers From Parties
If staff currently receive calls from parties in advance of the hearing to take names and telephone numbers of parties, this info along with any special instructions can be entered directly in C2T so that the hearing officer can do One-click dialing to connect that party at the time of hearing

On-line Registration of Call Back Phone Numbers
Conference participants can be given the link to a C2T webpage that allows them to locate their scheduled hearing [conference] record and enter their name and phone number where they can be reached at hearing time. System provides a confirmation number to party.

Reports and Billing
C2T generates itemized monthly reports showing usage of the conference bridge by user name, length of call, number called, date and time of call, cost of call. The on-line report feature allows you to view usage or billing info at any time, for any period.

Record Retention
C2T retains recordings for any retention period specified in the contract

Training
C2T provides training in use of the service to your personnel at the time of initial deployment of the service. Training materials are provided. Training consists of a combination of lecture/demonstration to learn the functionality of C2T followed by participation in mock hearings/conferences to get hands on experience.

Let’s Get Together…
To obtain quotes or place purchase orders, contact Kelly Carlton or Maureen Bucek at 405-948-1797 or direct inquiries to info@clear2there.com.

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