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Latest News

Oaisys Releases Version 6.2 with a Focus on Public Safety!

Revcord successfully completes NG911 test event

Revcord offers screen recording at no charge!

FTR launches the FTR Touch

Verint’s white paper on New Challenges in Public Safety

Visit our booth in Norman at the Oklahoma Chiefs of Police Conference June 14th, 2011

Verint, Eventide & Revcord all take part in the Planning Committe for NENAs' NG9-1-1 ICE8

Visit our booth in Oklahoma City at the Oklahoma Sheriffs' & Peace Officers Association Conference February 24th & 25th 2011

Verint's white paper on Analytics

Mercom’s Call-Taker or Agent evaluation and reporting solution hits the target for balancing design requirements and user interface. Interaction Quality (IQ) provides web based architecture to meet the demands of integrated network services across the company or enterprise.

IQ is powerful and scalable so that Users can start small and build up as requirements increase without sacrificing features or functions. IQ is integrated with the Mercom Audiolog digital recording platform in order to leverage Audiolog’s CTI capabilities for a rich user environment.

Advanced web technologies: Microsoft.NET and Active Server Pages
Unified Control via Internet Explorer Browser
Easy to design and deploy custom evaluation templates
Standard and customized reporting
Rich knowledge base for trend evaluation

Mercom’s Interaction Quality ( IQ ): Agent/Call Taker evaluation and reporting software