Mercom

Audiolog is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records customer interactions on PBX, ACD, and CTI systems, using advanced technology developed by Mercom's in-house engineering to ensure compatibility and ease-of-use.

We offer features such as:

• Scheduled Recording
• Screen Recording
• Full-Time Recording
• CTI Data Capture
• Fax Recording
• Record On Demand as well as custom integrations!

New Software for Agent/Call Taker Evaluation

Mercom once again provides an industry-leading state-of-the art solution for monitoring and evaluating the quality of customer interactions with your Agents/Call Takers.

Mercom Interaction Quality succeeds in providing a robust but simple-to-use browser-based format.